· Automated Attendant
   · Reception, primary or backup
   · Group / Department
   · Dial by extension
   · Dial by name
   · Dial by group
   · Voice mail
   · Informational
· Automatic Call Distribution
· Branch Office Support
· Call Barge-in
· Call Detail Recording
· Call Forwarding—Internal and External
· Call Monitoring
· Call Recording — With archive & retrieval
· Call Waiting
· Caller ID Support
    · Telephone display
   · GUI display
   · Voice mail CID stamp
   · Call waiting support
   · Screen pop—Windows applications
   · Screen pop—Linux/UNIX applications
· Computer Telephone Integration—Dialing
  and Caller ID screen pops
   · TAPI (Windows Applications)
       · Outlook
      · Goldmine
      · Act!
   · UTAPI—Universal TAPI
      · Windows applications
      · Linux/UNIX applications
      · FacetWin
· Conference Calls (multi-party)
· Customer Administration
· Direct Inward Dial (DID)
· Distinctive Ringing
· DNIS (Dialed Number Identification) Support
· Enterprise Instant Messaging
· FacetWin Interface
· Graphical User Interface (GUI) for:
   · Presence & availability management
   · Call control
   · Voice mail management
   · Enterprise instant messaging
   · Conference calls
   · Visual line monitoring
   · User and system administration
   · Redial

· Least Cost Routing
· On-hold messages
· Paging
   · PC Speakers
   · Overhead system
· Presence & Availability Management
   · User login status, location & duration
   · Saves user status change information
   · Display phone status, IM & work status
· Remote Office Support
   · Branch offices
   · Telecommuters
· Roaming Extensions
· Speed Dial—System & User Level
· System Administration
   · User controls
      · User status
      · Voice mail greeting settings
      · Unified messaging directives
   · Manager controls
      · Users
      · Groups
       · Lines
      · Trunk Groups
      · Stations
      · Gateways
· Telecommuter Support
· Telephone User Interface (TUI) - Hold,
  park, transfer, voice mail, conference,
  forward, paging, etc.
· Tenant / Multi-Company Support
· Voice Mail & Unified Messaging
   · Security via PIN
   · Voice mail waiting indicator phone light
   · Multiple greetings
   · Visually sort and manage messages
   · Add text / comments
   · Playback on phone or PC speakers
   · Voice mail forwarding to email
   · Voice mail notification via email
   · Proactive voice mail delivery via remote
     telephone
   · One-click return call
   · Distribution lists
   · Informational only mailbox
   · Complete access via telephone